DETROIT, MI, January 16, 2002 - UnitedAuto Group, Inc. (NYSE: UAG), a FORTUNE 500 automotive specialty retailer, announced today that 100 percent of its Chrysler/Jeep/Dodge brand dealerships are DaimlerChrysler Five Star certified. This level of performance exceeds Chrysler's national average. DaimlerChrysler awards Five Star certification based on total compliance with stringent Five Star standards relating to training, facilities, customer-focused process, and customer satisfaction performance.
UnitedAuto is the only publicly traded automotive retail group that is Five Star certified at all of its Chrysler Group dealerships.
Chairman Roger Penske stated, "Customer satisfaction is the foundation of our business, and we embrace DaimlerChrysler's rigorous approach to its Five Star program. We are delighted with the performance of our Chrysler/Jeep/Dodge brand dealerships and their ability to earn DaimlerChrysler's distinguished recognition."
UnitedAuto, which has pursued a strategy based on internal growth from its existing dealerships, as well as from strategic acquisitions, operates 127 franchises in 19 states, Puerto Rico and Brazil. UnitedAuto dealerships sell new and used vehicles, and market a complete line of after-market automotive products and services.
Statements in this press release may include forward-looking statements. These forward-looking statements should be evaluated together with additional information about UnitedAuto's business, markets, conditions and other uncertainties which are contained in UnitedAuto's filings with the Securities and Exchange Commission and which are incorporated into this press release by reference.